Registration and service provision terms

1.a. The online real estate management application, iHomeCRM (www.ihomecrm.gr) (hereinafter the “Application”) was designed and implemented by the Company “Gousidis Damianos - CustomLab”, which fully owns it (hereinafter the “Company”). Every client/user of the Application or the Website declares that they fully and unconditionally accept the terms and conditions of use included herein and are obliged to comply with them.

1.b. The use of the Application is allowed only if the client agrees to and accepts all the terms and conditions below.

1.c. Only those with full legal capacity have the right to use the Application. The use of the Application by minors is allowed only with the explicit consent of the adults who exercise their custody, who are solely responsible for the protection of the minors.

1.d. The client wishing to use the subscription services provided by the Application must declare their true, complete, and valid personal data and ensure that this information remains accurate and complete at all times.

Responsibility of Application and Website Users

2.a. The Application can be used by all users who cumulatively meet the conditions of paragraph 1 herein.

2.b. Users of the Application may display any information on it without the Company controlling it. The Company bears no responsibility for the content of the information and photos added by users to the Application.

2.c. Users of the Application may utilize any function granted to them until the expiration of the existing contract.

2.d. The Company reserves the right at any time and without prior notice to upgrade the Application or the Website and add new features.

2.e. The functions of the Application include, indicatively and without limitation, managing the client’s customer base, managing their properties, property requests, and assignments, etc.

2.f. The client may include in the Application and Website, at their discretion, any means of communication with themselves such as phone numbers, physical and/or email addresses, and generally any other contact details fully owned by them. Any reference to a third-party site may be included by the client at their own responsibility. The Company bears no responsibility for the content and services of other websites and is not liable for any damage that may result from their use, as the user accesses them at their sole risk.

Start /Suspension of services

3.a. The client who wishes to use the Application as per the previous paragraph is obliged to prepay the agreed fee with the Company through the available payment methods, corresponding to the display/use for a time period. The cost depends on the duration of display/use chosen by the user and the features of the Application they wish to utilize.

3.b. The client’s ability to use the Application begins from the moment the payment is credited to the Company’s account. The Company bears no responsibility for any delay that may occur from the time the user makes the payment until the amount is credited to the Company’s account. In any case, the user’s usage time is calculated from the actual start time of the Application use and not retroactively from the payment date. The Company reserves the right to unilaterally suspend all subscription services and cease providing any service to the user if there are overdue financial obligations.

3.c. Prices may change without prior notice according to the applicable pricing policy.

Right of Withdrawal

4.a. The customer has the right to withdraw from the contract entered into with the Company within fourteen (14) calendar days from the start of use of the Application without reason.

4.b. To exercise the right of withdrawal, the customer is obliged to notify the Company in writing, which in turn will refund the full amount paid within a reasonable time period.

4.c. In case the same customer withdraws, the files and information entered into the Application will be deleted immediately.

Limitation of business liability

5.a. The Company makes every effort to ensure the proper operation of the Application; however, it does not guarantee that the operation of the Application, its servers, and/or third-party websites through which its content is transmitted will be uninterrupted and/or smooth. Therefore, the Company bears no responsibility for any potential damage caused to the users of the Application or to third parties.

5.b. The Company keeps daily backups of the Website and Application data and weekly backups of files such as photos.

5.c. The Company expressly states that it does not intend and is not obligated to monitor the content of the Application.

5.d. The Company bears no responsibility for any breach of the present terms and conditions in cases of any accidental event or force majeure. No part of the content provided to the users/visitors of the Application constitutes or can be considered in any case, directly or indirectly, as encouragement, advice, or incitement for any action or omission; instead, it is at the sole discretion of the users of the Application, based on their own judgment, to act according to their own will, excluding any responsibility of the Company.

5.e. The Company has the right to deactivate any account without notice if it deems that the account violates any of the terms of use or serves any malicious purpose.

5.g. The Company reserves the right to unilaterally terminate the validity of all provided subscription services and to cease the provision of any service to the user/subscriber in case of overdue financial obligations of the client.

5.f. The Company may modify or update these terms of use at any time.

Intellectual Property

6.a. The software, code, name, and logos of the Application are the property of the Company. The Company grants the customer access to "use" the Application, without providing them with the source code of the software, in any case of rental or purchase of the license. The Company reserves all legal and/or contractual rights against everyone.

6.b. The property data, client information, requests, the entire database, as well as property photos entered into the Application by the customer, are the property of the customer and may be requested by them at any time during the term of the current agreement.

"Cookies" Policy

The Company may – and the user accepts – use cookies on the website, www.ihomecrm.gr, to recognize the user of certain services and pages. Cookies are small text files stored on each user's computer during their navigation on the website, www.ihomecrm.gr, and the use of its services.

Personal data protection

8.a. The Company, aside from the information the client has chosen to display on the Website, will not share any other Application data with third parties.

8.b. The users of the Website are solely responsible for any entry of third-party personal data into the Application by any means without proper authorization and/or consent, as well as for submitting false, inaccurate, or misleading information and data with the intent to deceive or mislead other users of the website.

8.c. The user accepts and consents that the Company, under the provisions of Law 2472/1997, as amended by Law 3471/1996 and currently in force, shall retain and process any of their personal data that comes to its knowledge through the user’s visit to the website www.ihomecrm.gr, for the purpose of fulfilling the terms and obligations of the individual subscription and other services provided by the Company to its users/subscribers, and for the general information of the user.

8.d. In response to the requirements of the modern business environment and aiming to protect the integrity, confidentiality, and availability of the information it manages—always striving for uninterrupted and exemplary customer service—the Company has decided to design and implement an Information Security Management System in accordance with the requirements of the International Standard.ISO 27001:2013

Applicable Law – Jurisdiction

9.a. These terms of use of the Website and Application are governed by Greek Law, European Union Law, and the relevant provisions of International Law, as they apply and are interpreted according to the rules of good faith, commercial practices, and the economic and social purpose of the law. The invalidity of a specific term herein does not affect the validity of the other terms, but automatically ceases to apply.

9.b. Any failure by the Company to exercise a specific right or term arising from this does not constitute a waiver thereof. Access to the Website or Application by all users, as well as the use of the provided services, implies their full and unconditional acceptance of these terms of use and the privacy policy in their entirety.

9.c. The Company reserves all its legal rights to take any appropriate judicial or extrajudicial action if it is deemed that visitors and/or users of the Website engage in actions against it, which may, indicatively and not limited to, cause damage to its interests.

9.d. The Company has the right, for the purpose of increasing the Client's profit, to promote the Client's properties on third-party real estate listing websites (portals), but without sending or displaying owner details, actual addresses, or other sensitive information that could cause harm to the Client.

9.e. These terms of use constitute a contract between the Company and the user who wishes to use the Application and the Website, regardless of how the contract is concluded (electronically or in writing). The client wishing to use the Application or Website declares that they have fully understood and unconditionally accepted the content of this document.

9.f. The Company may modify these General Terms of Use in whole or in part, without being obliged to inform the users of the Website.

9.g. For any dispute that may arise regarding the operation and use of the application and the website, www.ihomecrm.gr, if an amicable settlement is not possible, the competent courts are those of Thessaloniki. For any dispute regarding the interpretation and application of these terms and conditions as well as any other matter related to the use of the website, www.ihomecrm.gr, Greek Law shall apply.